Will submitting a complaint stop me taking a claim through the courts? Use of our complaint service is 100% free of charge to complainants (and operators). How much does submitting a complaint cost? The below complaint procedure can also be provided via email or as a printed hard copy that can be mailed to either parties physical address.Īn Alternative Dispute Resolution (ADR) service is an impartial 3rd party that seeks to provides consumers an affordable alternative to legal action where they have a complaint against a trader, whether within their own country or across boarders.
All players should read our Guide to the Casino Complaint Process before submitting a complaint.